Privacy & Cookie Policy

Effective Date: 27/03/2026

Guangzhou Komaspec Mechanical and Electrical Products Manufacturing Co. Ltd. is committed to handling personal information in a transparent, secure, and responsible manner. This Privacy & Cookie Policy explains how we collect, use, disclose, and protect personal information in connection with our website, services, and related communications.

Contents

• Introduction and organizational info

• Scope and application

• Data storage and protection

• Data sharing and disclosure

• User rights and choices

• Cookies and tracking technologies

• International data transfers

• Direct marketing and communications

• Policy updates and changes

• Additional provisions

• Contact us

Introduction and organizational info

We, at Guangzhou Komaspec Mechanical and Electrical Products Manufacturing Co. Ltd., are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website komaspec.com, and any related interactions.

Our primary goals in processing this information include:

• Enhancing the user experience on our platform by understanding customer needs and preferences.

• Providing timely support and responding to inquiries or service requests.

• Improving our products and services to meet the evolving demands of our users.

• Conducting necessary business operations related to customer communications, administration, and service delivery.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at technicalsales@komaspec.com or +86 20 3134 5915.

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.

Scope and application

Our Privacy & Cookie Policy is designed to protect the personal information of all our stakeholders, including website visitors, contacts, and customers. Whether you are just browsing our website komaspec.com or engaging with us as a valued customer or business contact, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.

Data storage and protection

Data storage

Personal information is stored in secure servers located in the following locations: CN, VN, MX. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.

Data hosting partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

Data protection measures

Encryption: To protect data during transfer and at rest, we employ robust encryption technologies.

Access control: Access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data. We enforce strict access controls and regularly review permissions.

Security audits and monitoring: Regular security reviews and monitoring are conducted to identify and remediate potential vulnerabilities and help prevent unauthorized access.

Data sharing and disclosure

At Guangzhou Komaspec Mechanical and Electrical Products Manufacturing Co. Ltd., we are committed to safeguarding your personal information and ensuring it is treated with the utmost respect. This commitment extends to how we handle the sharing and disclosure of your data. Below we outline our practices in this area.

Sharing personal information

Third-party service providers: We may share your information with third-party service providers who perform services on our behalf. Such trusted parties may have access to personal information on a need-to-know basis and will be contractually obliged to keep your information confidential. These partners are prohibited from using your personal information for any purpose other than to provide these services to Guangzhou Komaspec Mechanical and Electrical Products Manufacturing Co. Ltd., and they are required to maintain the confidentiality of your information.

Service providers

Data processing agreements

When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs) where appropriate. These agreements are intended to ensure that your information is managed in accordance with GDPR and other relevant data protection laws and that adequate technical and organizational measures are in place to help ensure the security of your data.

Transparency and control

We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes.

Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and when there is a justified reason to do so. For any queries or concerns about how we share and disclose personal information, please reach out to us at technicalsales@komaspec.com or +86 20 3134 5915.

User rights and choices

At Guangzhou Komaspec Mechanical and Electrical Products Manufacturing Co. Ltd., we recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to ensuring you can exercise your rights effectively. Below is an overview of your rights and how you can exercise them.

Your rights

Right of access (Art. 15 GDPR): You have the right to request access to the personal information we hold about you and to obtain information about how we process it.

Right to rectification (Art. 16 GDPR): If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request its correction or completion.

Right to erasure ("right to be forgotten") (Art. 17 GDPR): You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.

Right to restriction of processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal information under certain conditions.

Right to data portability (Art. 20 GDPR): You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit those data to another controller.

Right to object (Art. 21 GDPR): You have the right to object to the processing of your personal information, under certain conditions, including processing for direct marketing.

Right to withdraw consent (Art. 7(3) GDPR): Where the processing of your personal information is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Right to lodge a complaint (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.

Exercising your rights

To exercise any of these rights, please contact us at technicalsales@komaspec.com or +86 20 3134 5915. We will respond to your request in accordance with applicable data protection laws and within the timeframes stipulated by those laws. Please note, in some cases, we may need to verify your identity as part of the process to ensure the security of your personal information.

We are committed to facilitating the exercise of your rights and to ensuring you have full control over your personal information. If you have any questions or concerns about how your personal information is handled, please do not hesitate to get in touch with us.

Cookies and tracking technologies

At Guangzhou Komaspec Mechanical and Electrical Products Manufacturing Co. Ltd., we value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our website komaspec.com. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve.

Understanding cookies and tracking technologies

Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

How we use these technologies

Essential cookies: Necessary for the website's functionality, such as authentication and security. They do not require consent where exempt by applicable law.

Performance and analytics cookies: These collect information about how visitors use our website, which pages are visited most frequently, and whether error messages are received from web pages. These cookies help us improve our website.

Functional cookies: Enable the website to provide enhanced functionality and personalization, such as remembering your preferences.

Advertising and targeting cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Your choices and consent

Upon your first visit, our website will present you with a cookie consent banner, where you can:

• Accept all cookies: Consent to the use of all cookies and tracking technologies.

• Reject non-essential cookies: Only essential cookies will be used to provide you with necessary website functions.

• Customize your preferences: Choose which categories of cookies you wish to allow.

Changes to our cookie use

We may update our use of cookies and tracking technologies to improve our services or comply with legal requirements. We will notify you of any significant changes and seek your consent where necessary.

For more detailed information about the cookies we use, their purposes, and how you can manage your preferences, please refer to the relevant sections of this Privacy & Cookie Policy and the cookie settings tool available on our website.

Should you have any questions or concerns about our use of cookies and tracking technologies, please do not hesitate to contact us at technicalsales@komaspec.com or +86 20 3134 5915. Your privacy and the integrity of your personal data are of utmost importance to us.

International data transfers

At Guangzhou Komaspec Mechanical and Electrical Products Manufacturing Co. Ltd., we may transfer your personal information to locations outside of your country of residence, including to countries that may have different data protection laws than those in your jurisdiction. We want to assure you that any such transfers are conducted with the utmost care and in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR), where applicable.

Direct marketing and communications

At Guangzhou Komaspec Mechanical and Electrical Products Manufacturing Co. Ltd., we may use your personal information to send you direct marketing communications about our products, services, promotions, and other relevant information that we believe may be of interest to you. We are committed to ensuring that our direct marketing practices are transparent, lawful, and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the ePrivacy Directive, where applicable.

Obtaining consent for direct marketing

Opt-in consent: We will obtain your explicit opt-in consent before sending you direct marketing communications, where required by law. This means that you will have the opportunity to actively consent to receiving marketing messages from us before we send them to you.

Unsubscribe option: Every direct marketing communication we send will include clear instructions on how to unsubscribe or opt out from receiving future marketing communications. You can exercise your right to opt out at any time, and we will promptly honor your request to stop sending you marketing messages.

Types of direct marketing communications

• Email

• Social media platforms

• Retargeting ads

Managing your preferences

You have control over the direct marketing communications you receive. You can manage your communication preferences by using the unsubscribe link provided in our marketing emails or by contacting us directly.

Policy updates and changes

At Guangzhou Komaspec Mechanical and Electrical Products Manufacturing Co. Ltd., we are committed to keeping you informed about how we handle your personal information and any changes to our privacy practices. We may update this Privacy & Cookie Policy from time to time to reflect changes in legal requirements, industry standards, or our business operations. We want to assure you that any updates will be communicated transparently and in accordance with applicable data protection laws.

Notification of changes

Notification process: In the event of significant changes to this Privacy & Cookie Policy that may affect your rights or the way we handle your personal information, we will provide notice through prominent means, such as email, website notifications, or other appropriate channels. We will also indicate the effective date of the updated policy at the top of the document.

Reviewing changes: We encourage you to review this Privacy & Cookie Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our services after any changes to the policy signifies your acceptance of the updated terms.

Additional provisions

Log Data

When you visit our website, we may automatically collect certain technical information sent by your browser or device, including your IP address, browser type and version, pages visited, date and time of access, referring URLs, time spent on pages, and similar diagnostic and usage data. We use this information to operate, secure, monitor, and improve our website and services.

Disclosure Required by Law

We may disclose personal information where required to do so by applicable law, regulation, legal process, or governmental request, or where necessary to protect our rights, property, safety, or the security and integrity of our website and services.

Business Transfers

If our business is involved in a merger, acquisition, restructuring, financing, due diligence process, or sale of all or part of its assets, personal information may be transferred as part of that transaction, subject to applicable confidentiality and legal safeguards.

Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices, content, or security of such third-party websites, and we encourage you to review their privacy policies separately.

Marketing Communications

Where permitted by applicable law or based on your consent, we may send you marketing and promotional communications about our products, services, updates, or related information. You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Children's Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected from a child in a manner inconsistent with applicable legal requirements, we will take appropriate steps to delete such information.

Additional Information on Hosting and International Processing

We use third-party technology and infrastructure providers to support the operation, security, hosting, analytics, and performance of our website and related business systems. These may include providers such as Amazon Web Services (AWS), Amazon CloudFront, Google services, and other trusted service providers.

As a result, personal information may be processed in multiple jurisdictions depending on the relevant service, system architecture, support arrangements, and business operations. In addition to our operations in China, Vietnam, and Mexico, data may also be processed in other countries where our service providers or their infrastructure are located, subject to applicable legal and contractual safeguards.

Contact us